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Course Description

At the end of this training, you will be able to:

  • Identify customer needs.
  • Differentiating between good and bad service.
  • Identifying one’s role in the service delivery chain.
  • Implement service delivery improvements that contribute to the achievement of overall public sector objectives.
  • Demonstrate an ability to deal with difficult customers.
  • Recognise and apply the principles of Batho Pele in servicing customers.

Course Content

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