Course Description
At the end of this training, you will be able to:
- Identify customer needs.
- Differentiating between good and bad service.
- Identifying one’s role in the service delivery chain.
- Implement service delivery improvements that contribute to the achievement of overall public sector objectives.
- Demonstrate an ability to deal with difficult customers.
- Recognise and apply the principles of Batho Pele in servicing customers.
Course Content
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Introduction
4 Topics
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Customer concept
2 Topics
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Customer needs
6 Topics
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Supply Chains
6 Topics
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